App support

Email us at support@getzelos.com , or use the chat widget on the website or in-app.

Browse the support articles

Most product questions are answered with screenshots and short videos in our help centre.

Go to articles

Or try one of these quick checks

Many issues clear up faster than a help-centre search:

  • Forgot your password?

    Use the "Forgot password" link on the sign-in screen. The reset email arrives in under a minute. Check spam if it doesn't.

  • Not getting push notifications?

    iOS

    Open Settings > Notifications, find Zelos, and check that notifications are allowed. Also check Focus modes and Notification Summary, both can mute Zelos without you noticing.

    Android

    Check that battery optimisation isn't blocking Zelos in the background.

  • App won't load or update?

    Force-quit and reopen the app. If that doesn't help, sign out, reinstall, and sign back in.

  • Can't see a task or shift you expected?

    Tasks are only visible to members the admin targeted them to. If you think a task was meant for you but isn't showing, ask your workspace admin to check.

Frequently asked questions

How do I delete my account?
Go to your account settings (top-right of the screen, behind your member icon) and choose Delete account. Your personal information is removed, your name appears as "unknown member" in any past team records, and task completions or custom fields you created stay on the workspace so the admin's history isn't broken. If you need additional data removed, contact your team admin. Full walkthrough in our support article.
How do I delete my workspace?
Workspace owners can delete the entire workspace from Manage > General team settings. Deleting a team irreversibly removes all tasks, members, and chat history.
I'm a team member with a question about my shifts or schedule. Who do I ask?
Ask your workspace admin. Zelos support can help with troubleshooting app issues, but only your admin can see your specific workspace.
Where do I report a bug?
Get in touch with our support with a screenshot if you have one. Tell us what you were doing, what you expected to happen, and what actually happened. We'll reply with either a fix, a workaround, or a confirmed issue we're working on.
Where do I request a feature?
Get in touch with our support and let us know what you'd love. We can't promise we'll build everything, but we will reply, and keep a running list of recurring requests we use to plan releases.