Direct and indirect agreements

A direct agreement is a contract made between a worker and the employer without any intermediary, while an indirect agreement involves a third party, such as a staffing agency, that sits between the worker and the end employer.

The distinction matters because it determines who holds the legal relationship with the worker and who is responsible for pay, compliance, and day-to-day management. A freelance designer contracted by a marketing agency is a direct agreement. A temporary worker placed at a retail store through a staffing agency has an indirect agreement, with the agency rather than the store.

How direct agreements work in practice

With a direct agreement, the employer and worker negotiate terms, deliverables, timelines, and payment between themselves. There is no intermediary to coordinate with, so the relationship is straightforward. This setup works well for project-based or ongoing freelance arrangements where the employer wants direct control over the work and a clear line of communication with the person doing it.

How indirect agreements work in practice

Indirect agreements add a layer between the worker and the end employer. A staffing agency employs or contracts the worker and places them with a client business. The client gets the labor, while the agency handles payroll, compliance, and sometimes the worker’s other placements. This is common in hospitality, logistics, healthcare, and retail, where workforce demand shifts frequently and businesses rely on agencies to source and manage people on their behalf.

Key differences

The main practical difference is who is responsible for what. Under a direct agreement, the employer manages compliance, payment, and the working relationship. Under an indirect agreement, those responsibilities are split or shifted to the agency. This affects who handles tax reporting, who the worker contacts with a grievance, and who is liable if something goes wrong on the job.

How Zelos helps

Zelos is a simple workforce management app that fits naturally into indirect agreement setups. Staffing agencies can use it to manage their pool of placed workers, track task assignments, and coordinate shift signups across multiple client locations, without complex setup or enterprise pricing.